Shipping & Returns

Digital templates and assets are available to download as soon as your payment is complete. No physical item is shipped. If you do not receive access to your files, check your spam folder and then contact us with your order number.

Each physical item is printed or embroidered after you order it. Production usually takes a few business days before your order is dispatched. When it ships, you will receive an email with tracking information. Shipping costs are calculated and shown at checkout.

We ship with FedEx, UPS or USPS, both within the United States and internationally, unless another carrier is needed for your location. Typical delivery times after dispatch are:

• United States: 1–3 business days
• Europe: 4–7 business days
• Rest of the world: 5–7 business days or more

These are estimates, not guarantees. Carrier delays, holidays and customs processing can extend delivery times.

International customers are responsible for any import duties, taxes and customs fees charged by their country. These charges are not included in our prices or shipping fees, and we cannot predict them. Some orders may also be delayed in customs. Contact your local customs office for more information.

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If a package is returned to us because of an address error, reshipping costs are the customer’s responsibility.

If tracking shows your order as delivered but you cannot find it, check with neighbors and your local post office, then contact us. We will help you open a claim with the carrier. If a package is lost in transit before delivery, contact us and we will work with our print-on-demand partner to arrange a replacement.

All sales are final. Because digital files cannot be returned once delivered, and every physical item is made to order just for you, we do not accept returns or exchanges and do not issue refunds for change of mind, incorrect size or color selection, or items ordered by mistake. This applies to purchases made through our website and through any of our social media storefronts.

If your order arrives damaged, misprinted or defective, or you received the wrong item, we will make it right. Contact us within 30 days of delivery with:

• Your order number
• A short description of the problem
• Clear photos of the item, the label and the packaging

Once we confirm the issue, we will arrange a free replacement with our print-on-demand partner. If a replacement is not possible, we will issue a refund for the affected item.

For digital products, if a file is corrupted, incomplete or materially different from its description, contact us within 14 days of purchase and we will fix or replace it. If we cannot, we will refund that product.

Physical orders enter production quickly. If you need to cancel or change an order, contact us as soon as possible. We can only cancel orders that have not yet gone into production. Digital orders cannot be canceled once the files have been delivered.

Payments for website design, marketing and other custom services are covered by our Terms & Conditions and your project agreement. They are non-refundable once work has started.

If something is wrong with your order, please contact us before opening a dispute with your bank or card issuer. Most issues can be resolved quickly and directly, and we will always respond as soon as we can, with further instructions from everyone involved in your order.

Nothing in this policy limits any rights you have under applicable consumer protection laws.

For order questions or to report a problem, email us at StapleTemplates@gmail.com or message us on any of our social media channels.